1. Order Cancellation Conditions
Your toy order can be cancelled within 48 hours of its validation, provided it has not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the toy parcel has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.
2. Cancellation Procedure
To request a cancellation for your toy order, please contact our customer service by email or phone, providing your order number, proof of payment and, if necessary, other information allowing the toy transaction to be identified.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the outcome and proceed with the refund within the specified deadlines.
3. Refund Procedure
After confirmation of the cancellation, we will process the refund within 1/3 working days. The refund will be made via the same payment method used during the order (Visa, MasterCard). We are committed to finalizing the process as quickly as possible after validation.
4. Contact
For any questions regarding toy order cancellation, you can contact our customer service via the following means:
Store Name:Lourson EN Bois
Tel:+33 1 40 01 02 40
E-mail:info@loursonenbois.com
Address:83 Rue de Charenton,75012 Paris,France
Service Hours:Du lundi au samedi, de 9 h 00 à 18 h 00 (CET)